Products

Do I need to use facial toner?
  • YES! The benefits of toner are often underestimated—it seems to be the last on the list of facial care products.
    But it is a must-have for dry and dehydrated skin. Wonderful for all skin types.
  • The toner hydrates the skin, prepares it for serum and/or face cream, rebalances the pH after cleansing (very important), and reduces the impact of surfactants on the skin. Surfactants are usually found in facial cleansing products.
  • Fathyia's toner hydrates and revitalizes the skin, while the scent of Rosa Damascena rose water indulges your senses.
Can I use face cream on the eye area?

Yes, you can use it, but you won’t benefit from certain specific ingredients for the care of this delicate tissue, which are used in the eye cream.

The skin around the eyes is the most susceptible to damage, as it is much thinner and naturally has a low content of collagen and elastin fibers, which contribute to skin resilience. Additionally, this area is constantly affected by pollutants, sun exposure, dehydration, compromised sleep, and chronic stress.

Can Nectar of Gods face serum replace face cream?
  • The answer is no. They are very different in how they work.

  • The face cream provides hydration, as it contains water in its formula.

  • Nectar of Gods is an anhydrous serum, meaning it does not contain water.

  • It is an excellent emollient and occlusive agent. I recommend using it on warm, damp skin—perfect after a shower or after applying the face toner.

  • Tips and tricks: You can mix 1-3 drops of Nectar with your face cream, or with a bead of Darsana, or with 1-3 pumps of MULTIVITAMIN HYDROGEL SERUM.
    Play around and see what your skin prefers. This may vary from day to day, from evening to morning.

Can the products be used by teenagers?

Yes, yes, yes. The products are natural, stable, effective, and made in small batches. There is no ingredient in Fathyia formulas that could be unsuitable for young skin. On the contrary, all ingredients are carefully selected to nourish and regenerate even the most sensitive skin.

What products do you recommend for my teenage child who has acne or irritated, inflamed skin?

I highly recommend the MY SECRET WEAPON face mask, extremely effective, the MULTIVITAMIN HYDROGEL SERUM, and the GENTLE FACIAL WASH gel.

Can Darsana replace face cream?

No, but it complements it perfectly.

I recommend using the Darsana face balm at night. If you don’t wear makeup, it is also suitable during the day.

It is an excellent emollient and occlusive agent.

The face cream provides hydration, which is different.

Our skin needs both, especially if the skin is dry or mature.

Tips and tricks for applying Darsana face balm

Apply on warm, damp skin, ideally after a shower or toner.

For maximum effect, mix a bead of Darsana with 1-2 drops of Nectar of Gods and/or 1-2 pumps of Multivitamin Hydrogel Serum.

Your skin will feel baby-soft when you wake up in the morning.

How many times can I use the MY SECRET WEAPON face mask?

You can use it 3 times a week.

You can also use it locally if an annoying infected pimple appears.

The mask does not contain water or preservatives, and when it comes into contact with water, it emulsifies. So please be careful not to introduce wet fingers into the jar to avoid contaminating the product.

It’s a loved and highly effective product. Enjoy!

How to use Fathyia shampoo? Is it suitable for children?

Extremely simple: wet both the hair and the shampoo, then wash the hair as usual.

Yes, you can wash your little one’s hair with the solid shampoo after the age of 6.

The one with nettle and horsetail is suitable. It lathers richly and doesn’t sting the eyes.

How do I use the hair treatment?
  • The treatment is applied directly to dry scalp and hair. For enhanced effectiveness, cover the hair with a plastic cap and wrap your head in a towel.
  • Leave it on for 3-4 hours, then wash the hair as usual.
  • When you have time and are willing, you can leave it on for a longer period, even overnight.
  • We recommend Fathyia's solid shampoo, a product highly loved by our customers, which will remove the treatment perfectly.
  • Use it as often as your hair needs. You can start with a weekly application.
Can I use SENSUAL MASSAGE OIL as a body oil?

Absolutely. It is designed to be perfect for both massage and pampering your skin after a shower. The scent is divine if you love rose and lavender.

Don’t forget to apply it on warm, damp skin.

Can cold-pressed oregano oil be administered internally?

INTERNAL: 5-7 drops, morning and evening, on an empty stomach, in a teaspoon of honey, for 14 days or 28 days, depending on the situation.
EXTERNAL: Gently massage 2-3 drops into the skin 2-3 times a day until absorbed.

Orders

Contact us
DO YOU NEED HELP OR WANT TO CHAT?
NEED HELP OR How can I make changes to my order?

Product Exchange
The quickest solution is to return the initial product, and after the return is accepted, place a new order for the desired product.
If we haven't shipped the order from the Fathyia lab yet, please contact us urgently at clauseracin@gmail.com or by phone, and we will find a solution together.

How can I check the status of my order?

Once the package leaves the Fathyia lab, you will receive an email notification that will include the tracking number.

What forms of payment do you accept?

We accept payment by debit or credit card.

Transport

Is there a shipping fee?

DPD Courier
The delivery costs 12.5 RON per package. If payment is cash on delivery, an additional 2.5 RON will be charged. However, for orders over 350 RON, shipping is free.

When will my order be shipped?

Shipping is carried out within 1-3 business days from payment confirmation. You will receive the AWB (tracking number) via email as soon as the package is shipped.

Expediați internațional?

Do you deliver internationally?

DPD Courier
The shipping cost depends on the size and weight of the package. Please contact us, and we will provide you with the possible shipping cost.
clauseracin@gmail.com

What delivery methods do you provide?

Fathyia delivers via DPD courier for direct delivery to your door. Upon request, we can also ship the package through the Romanian Post if that is your preferred method.

Returns & Exchanges

Do you accept returns?

We hope you are delighted with your order, but if for any reason you are not, you have 15 days after receiving your package to make a return request.

Cum returnez?

For a return to be eligible, the products must be unused and in their original packaging. You will also need proof of purchase. To initiate this process, please contact us at clauseracin@gmail.com.

Please use the following address:
Dumbrăvița, Str Mesteacănului 21A, Timiș County, postal code 307160, phone 0738837402.

handmade * cruelty free * produse organice *