Return Policy

We hope you’re delighted with your order, but if for any reason you’re not, you have 15 days from the date of receiving your package to submit a return request.

To be eligible for a return, items must be unused and in their original packaging.

You will also need proof of purchase. To start the return process, please contact us at [clauseracin@gmail.com].
Please use the following return address:
Dumbrăvița, Str. Mesteacănului 21A, Timiș County, postal code 307160, phone number +40738 837 402.

Damaged or Incorrect Items

Please check your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right.
Unfortunately, we do not accept returns on discounted items.

Exchanges

The fastest way to get the item you want is to return the one you have, and once the return is accepted, make a new purchase for the desired product.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.